【英文本色】點寫投訴信(下)

He told me this、she told me that、he did not tell me this、she did not tell me that，諸如此類的句子，就好像小學生嗌交一樣。

所以，以下呢段值得參考。

When I retrieved my watch following the complete servicing two years ago, I surely was not alerted by your staff that anything could go wrong within such a short period of time.

要學嘅就係，I was not alerted。意思即係，唔係話你有冇講到，可能你有，可能你冇，我唔知，但總之我就收唔到呢個訊息。

同老師講，I was not alerted that I need to write 350 words。

同老公講，I was not alerted that I could not use your credit card。

同老婆講，I was not alerted that you had a problem with me coming home late。

好，學完 I was not alerted，再學第二樣嘢。

一封投訴信裏面，最緊要就係講明，係你你你你你錯。又係嗰句，「係你錯唔係我錯」呢啲咁低能嘅句子，係唔應該出現喺一封咁優雅嘅投訴信裏面。所以我哋要參考下面嗰句

學律師咁，用優雅嘅方法表達普通嘅訊息

I absolutely refuse to pay for anything more than a battery replacement.  Any other problem that arises with the watch certainly stem from no fault of mine.  But it has everything to do with the less-than-thorough check-up conducted by your shop in January 2010, for which I was charged more than HK$4,000.

千錯萬錯，都唔係我錯，any other problem that arises with the watch certainly stems from no fault of mine，手錶的問題絕不是由我而起。

最後嗰段好 standard，講出你想點，對方唔肯你又會點。

I demand to have the watch battery replaced and any other problems fixed at no further cost, other than the price of the battery itself.  I look forward to your reply by June 15, 2012.  Otherwise, I will have no alternative but to refer this matter to the Consumer Council.

有啲人會講 I will complain to Consumer Council，即係會向消費者委員會投訴。咁講唔係唔得，但我哋可以參考吓英國人，indirect 少少，唔使吓下講 complain，你話 refer the matter to，已經足夠讓人意會當中的意思。

圖片:HerSecrets.A